Your experiences of using healthcare services

By: Prof. Dr. S. Byng

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Index

Your experiences of using healthcare services

A presentation about

Setting up our second centre – the story so far

Developing Connect Bristol & southwest

Why did we consult with people?

Consulting with people with aphasia – the events

Working with the Planning Group – making resources & expertise explicit

Consultation Day 1

Discussion day 1 and 2

Feedback and next steps day

Consultation with health and social care workers

How to consult with people about their intervention needs & preferences

What we needed to think about in consulting people (1)

What we needed to think about (2)

Authentic listening……………..

Creating the conditions to listen

Group roles – Communication supporter

Probes and supports

Defining quality stroke services

Implications for Connect of listening to service users

Benefits of working collaboratively- to Connect

Practical tips for more involvement

In your work setting…

A presentation about

Why do we need a user involvement co-ordinator?

What’s wrong with what we currently do?

Creating the job of Working Together Coordinator

Creating the job of Working Together Coordinator

What’s this job about?

How Connect already tries to involve people with aphasia

How Connect plans to involve people with aphasia in the future

What the job will involve

Explaining the application process

Working together co-ordinator

Choosing a person - 3 stages

A job portfolio

You need to tell us…

How can you tell us these things?

Some tips on portfolios

Shortlisting – how we are making the decisions

Interview questions

What were some of the challenges?

Learning from feedback…